Dale Churchward is a Senior Service Design Architect in the Microsoft Information Technology Group as well as the global Service Owner for Microsoft’s internal messaging applications. He received his Bachelor’s degree in Business Management from BYU. Brother Churchward’s teams in Redmond, Washington and Hyderabad, India run the services responsible for processing Microsoft’s $62.4 billion in annual revenue. He has over 15 years of experience in information technology working for such companies as: Folio Corporation, Behavioral Data Systems, AT&T Wireless, Cingular Wireless, and Microsoft.